Aliya 777 если это вся часть письма,то он не просят возврат
и вам высылают новое
нет это не вся часть они просят выслать им старое платье, мне просто интересно узнать по первой части они просто мне его высылают и за возврат деньги вернут плюс почтовые расходывот письмо
I'm very sorry to hear that we’ve sent you a faulty product.
I've issued an immediate replacement for you and this will be shipped out with the quickest available service. You’ll soon be receiving a dispatch confirmation email from us which will provide the tracking link and delivery details for you.
Your new Order Number is:
We kindly request that you return the faulty item back to us. Please use the sticky address label from the front of your returns note when you send the item back to us. If you haven't got this anymore, you can print a new one off by clicking here. When you have sent it, please complete the attached form and fax (or scan and email) it, along with the postage receipt to +44 1442 840 278. We will then refund your returned postage costs.
Just fill in the section on the returns note to say the item is faulty, and then put the note in your parcel when you send it back.
It’s also important that you get proof of posting from your Post Office when you send it back, so if it goes missing in the mail, you can prove you sent it. Please send the parcel back within 28 days.
или они мне только за почту деньги вернут и все да?