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Responsibilities:
- Organize the timely resolution of all helpdesk queries, problems and complaints in order to ensure end user satisfaction
- Provides first level support to customers' requests
- Installation of the IT equipment in the office
- On site diagnose, repairs and upgrades hardware or software as necessary
- Performs diagnostics of customer issues
- Resolves customer issues by troubleshooting over the phone with customer contacts
- Refers customer issues to upper level support when necessary
- Ensures accurate documentation of all calls handled
- Performs follow-up call-backs with customers
- Keeps up-to-date on all Service Desk processes and troubleshooting procedures
- Ensuring that user requests are logged and resolved within the approved time frame
- Providing of first line technical and/or support and problem solving in cases of network failure
- Escalating problems accurately and on time to the IT Service providers, for example in case of a network failure or a computer or service failure and keep users with outstanding problems informed of the status and any unforeseen delays in the resolution process
- Handing Multi-functioning devices (print, scan, copy, fax)
- Inventory of IT assets
- Maintaining all IT Services procedures, databases and documentation
Requirements::
- Knowledge of desktop and laptop hardware
- Office equipment knowledge (MFU, printers, scanners, faxes)
- Network knowledge. (LAN, WAN, TCP/IP, WIFI, DHCP)
- Professional knowledge of OS Windows XP – 7
- Advanced user of MS Office (Word, Excel, Outlook, Power Point, Access)
- Advanced user of Lotus Notes (preferable)
- Active Directory. (preferable)
- 1C 7-8.2 and other KZ finance applications
- Technical English (Intermediate)
Conditions:
- Full Time
- 5 days per week
- Salary after Interview
- Probation period – 3 month
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